At the beginning of December 2020, CMH Steyns Ford Pretoria took on a journey that focuses on improving the experience of our guests when visiting our dealership.
As a dealership that has been running since 1924, you can imagine how we do need to shift, refocus, and adjust now and then to uphold the experience and the service rendered to our guests. The process was not an easy one as it took dedication, teamwork, and smart work and being goal-orientated, there was a lot of shifting, improving, and introducing of new processes to improve the experience of guests at CMH Steyns Ford Pretoria.
The Ford guest experience focuses on making the experience of the guest in every aspect of the dealership excellent with emphasis on the Vehicle sales department and Service department because every guest is special, what we got out of this is happy guests who often rate our service as excellent!
After we learned the importance of the Ford Guest Experience, we took it upon ourselves as a dealership to carry it out and to conquer. What the experience does is build long term relationships with every guest that visits us.
What more can we say, we came together as a team and with the help of our coaches we are now certified as the Ford guest experience dealership and we could not be prouder of ourselves and the work we put in.
The certification ceremony took place on the 7th of April 2021 at CMH Steyns Ford Pretoria, we had the time of our lives as a team and as we came together for the same goal, we then came together to celebrate being certified and every one of our team had a signature moment where we committed to the Ford Guest Experience!
The whole ceremony was put perfectly in place and it was such a special afternoon for us. We had a catering company and were served a three-course meal with beverages.
What matters most to us as a dealership is how we sustain all the processes and always keep the standards in place.
At CMH Steyns Ford Pretoria providing an excellent experience for our guests is our top priority.
We are situated at 42 Bosman Street, Pretoria or call us on 012 338 3700 for all your queries.
Ingenuity and determination are two traits that South Africans have in abundance, especially when it comes to building bespoke vehicles that would eventually become revered the world over.
Undeterred, and with plenty of technical expertise to draw upon, South Africa went through a period of fascinating homologations that produced a dazzling array of road cars including the Capri Perana V8, the Sierra XR6 and the Sierra XR8, which performed exceptionally well on the sales charts, and even took the motorsport world by storm, leaving an indelible mark on the country’s motoring heritage.
The Bakkies That Helped Build a Nation
Ford’s reputation for toughness was forged initially by vehicles like the Ford Cortina bakkie ”“ exclusively sold in South Africa and a true embodiment of the country’s heritage. The Cortina bakkie was instrumental in building many of the landmarks that we see around us today, and helped fuel South African’s affinity with the venerable bakkie.
According to Grant, there might be no other vehicle that symbolises South African motoring more than the Ford Cortina bakkie. Eight prototypes were built at Ford’s Port Elizabeth plant until the Cortina bakkie was launched in 1971.
It paved the way for another South African legend, the Bantam bakkie. This half-ton small utility vehicle with passenger car-derived handling and safety used the locally produced 1.3-litre Kent engine, as well as the UK-sourced Fiesta engine ancillaries. The RoCam engine which powered later generations was a key part of the Struandale Engine Plant story, with 1 346 919 units produced from 2000 to 2012.
Ford’s 96-year manufacturing heritage in South Africa would be incomplete without the internationally successful Ford Ranger, which has been assembled locally since 2011 and is exported to over 100 markets around the world. Two totally unique versions of the Ranger have been added to FMCSA’s Heritage models ”“ and have helped reaffirm Ford’s commitment to South Africa.
Heritage Day in 2019 was shown in all its splendour by a one-of-a-kind Ford Ranger painted in the colours of the South African flag, and included its rich diversity of cultures, arts and wildlife by FMCSA’s own Paint Shop at the Silverton Assembly Plant in Pretoria. It took a team of five artists, three sprayers, and one assembler a total of 650 hours to produce, with the result reminding all South Africans how much the nation loves bakkies.
Unique South African artwork reappeared on a Ford Ranger this year ”“ given the name Mandla by employees at Ford’s Silverton plant ”“ for Mandela Day in July 2020. The South African flag features again with a portrait of the country’s iconic former statesman, Nelson Mandela, painted on the bonnet.
As FMCSA closes in on a hundred years of local manufacturing, its esteemed local heritage becomes even more cherished by those who have worked on these defining motoring icons. Their positive attitude and competitive spirit continues to inspire the next chapter of Ford’s proudly South African heritage.
CMH Kempster Ford Randburg is proud to be a part of Ford’s Heritage in South Africa with 51 Years as a Ford Dealer behind our name. From humble beginnings in 1969 to what you see today in 2020, come in and see what our pedigree can do for you.
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Louis has taken the time to build his Parts Team here at CMH Kempster Ford Hatfield and the results are truly evident. Louis’s message to the CMH Kempster Ford Hatfield customer is that, the past is nothing more than a rear view mirror, we need to look forward and make new history.
Louis Killian we welcome you to our CMH Kempster Ford Hatfield Team, we believe you will make a great success of your current position and grow within the CMH Group.
Getting back into the swing of things, we would like to introduce the captain of the ship for our new car department ”“ Mr John Ludgrove, taking the wheel as NEW CAR MANAGER. Along with extensive experience in the automotive industry, John also has a passion for people and is focused on customer centricity. He will ensure that you have a memorable experience with us, and all your relevant concerns will be attended to - so you are assured complete peace of mind when purchasing your new vehicle.
We understand that the previous year was not exactly a walk in the park for most people, but we can assure you that we too are getting acquainted with the “new normal” way of doing things. At CMH Kempster Ford Durban we have ALL COVID-19 protocols in place and are fully compliant. All dealer employees, contractors and customers have their temperature checked daily and sanitizers are readily available across ALL departments. Vehicles are disinfected at regular intervals to ensure the most stringent precautions are taken.
Make your way down to 901 Umgeni Rd for fantastic new or pre-owned specials, all your servicing needs and vehicle parts requirements.
Visit us now at 901 Umgeni Rd or give us a call on 
“Kick off 2021” just got an extra kick with the All-New Ford Mustang Mach 1. A beast in its own league.
The New Ford Mustang Mach 1 leaves no room for humility, its loud heritage and innovative prowess is evident from a mile away. Equipped with a 5.0 litre V8 all-aluminium engine, 450 hp/ 343kw and a peak torque of 529Nm the Mach 1 is a beast unto its own and carries the technology to support it. Strapped with electric power-assisted steering (EPAS) software, the Mach 1 still takes the trophy over the most gruesome curves and bends; offering the precise steering of any Mustang to date. To emphasise this fact, the Mach 1 is suited with the MagneRide 2 adjustable suspension system which electronically controls the magnetorheological fluid inside the damper to respond in real time to changing road conditions.
In the spirit of optimum performance and driving experience the Mach 1 offers a choice in transmissions options. The TREMEC 3160 six-speed manual transmission uses a twin-disc clutch to comfortably manage aggressive, high-rpm gear-changes on track, and provides a short-throw shift action for fast, consistent shifts that maximise performance and the fun-to-drive factor. The advanced Ford 10-speed automatic transmission includes an upgraded torque converter and unique calibration for Mustang Mach 1, optimising torque capability shift character and overall power and performance with half the effort.
In true Mach 1 fashion, it doesn’t end there. The burly figured beast offers a distinctive, race- derived, aerodynamic look which has been the core component of its predecessors, but it's not all for show. This aerodynamic shape creates more downforce for an improved grip on the track, 22% more than the Mustang GT. The front and side grill provide improved cooling performance for such a hard-working machine.
As a cherry on top, the Mach 1 provides a uniquely tuned Active Valve Performance Exhaust feature that helps you calibrate the sound of your exhaust, from quiet to Track, unleashing the full might and unmistakable sound of the Ford V8.
Enquire now about the All-new Ford Mustang Mach 1, it’s a whole new league.
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CMH Kempster Ford Pretoria embarked on a journey in Ford Guest Experience (FGE) which is mainly a commitment we wanted to partake in delivering a sales and service experience that is distinctly Ford, and that all our guests love because every guest is special.
So to help us carry this through and sustain it we had the honour to have three interns who will be embarking on this journey with us and “excitement” is an understatement to use to describe what the opportunity of having these three energetic interns made us feel!
When we received the email from Ford introducing the three ladies whom we’d take under our wing to introduce and coach them about the real corporate we couldn’t be more delighted.
The three interns named: Zenande Picane, Kate Mtileni and Lehlogonolo Mako started with us on the 11th January 2021 and here is what they had to say about themselves:
Kate Mtileni is currently studying Public Relations through the University of South Africa and she has done marketing / promotions since 2014, she says she is passionate about make-up and is self thought. Kate started trading clothing as a side business (Mhhh I think we have a smart young lady over here)
“At a time like this where a lot of our youth especially graduates are unemployed whilst our country’s unemployment rate continues to rise above the waves, one may say that it is with great honour to be one of the few candidates that was selected to be part of YES4Youth Programme with Ford”, Says Zenande Picane who is an artist by profession and she highlights that during this Coronavirus Pandemic, majority of artists are and were left stranded as their work has to do with the mass being in contact and that is where she was rescued by the YES4YOUTH PROGRAMME.
Ms Picane says The YES programme has already created a future vision for her as to how one should conduct themselves in the corporate world in terms of being professional and being customer orientated. She further says as a young black woman, she is ready for the YES PROGRAMME to educate her in all aspects of the business!
Last but not least, we have Lehlogonolo Mako who is studying towards a degree in Law through the University of South Africa but she says marketing and sales is definitely her hobby ( well isn’t she at the right place). Lehlogonolo says she is passionate about working with different people in different fields, she speaks on not going to limit herself and that she will strive to do her best and work hard with every opportunity coming her way.
Lehlogonolo says she is learning how fast paced the industry is and all the challenges but she is willing to take it right ON!
We are extremely delighted to have them and we hope to impart all the necessary skills to these three SO positive women. From all of us at CMH Kempster Ford Pretoria, We wish them a great year with us and a brighter future!