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As a dealership that has been running since 1924, you can imagine how we do need to shift, refocus, and adjust now and then to uphold the experience and the service rendered to our guests. The process was not an easy one as it took dedication, teamwork, and smart work and being goal-orientated, there was a lot of shifting, improving, and introducing of new processes to improve the experience of guests at CMH Steyns Ford Pretoria.

The Ford guest experience focuses on making the experience of the guest in every aspect of the dealership excellent with emphasis on the Vehicle sales department and Service department because every guest is special, what we got out of this is happy guests who often rate our service as excellent!

After we learned the importance of the Ford Guest Experience, we took it upon ourselves as a dealership to carry it out and to conquer. What the experience does is build long term relationships with every guest that visits us.

What more can we say, we came together as a team and with the help of our coaches we are now certified as the Ford guest experience dealership and we could not be prouder of ourselves and the work we put in.

The certification ceremony took place on the 7th of April 2021 at CMH Steyns Ford Pretoria, we had the time of our lives as a team and as we came together for the same goal, we then came together to celebrate being certified and every one of our team had a signature moment where we committed to the Ford Guest Experience!

The whole ceremony was put perfectly in place and it was such a special afternoon for us. We had a catering company and were served a three-course meal with beverages.

What matters most to us as a dealership is how we sustain all the processes and always keep the standards in place.

At CMH Steyns Ford Pretoria providing an excellent experience for our guests is our top priority.

We are situated at 42 Bosman Street, Pretoria or call us on 012 338 3700 for all your queries.

Key Points

• The armouring of the Rangers does not impact the Standard Warranty and Service Plan that all Ford Rangers receive.
• Can be ordered directly from Ford dealers and build time is around 8weeks.
• Two Options are offered for the Armoured Ranger, namely B4 and B6 Armoured Specifications.

B4 Armoured Specification

B6 Armoured Specification

B4 and B6 armour protection covers the following areas:

• All glazing surrounding the occupants
• A-, B- and C-pillars of the vehicle
• Doors / Firewalls
• Rear of the cabin
• Front fenders to protect engine components and firewall
• Battery and ABS unit

Simple, convenient, and tailored to suit your needs! Ford Credit has a variety of finance products that are specifically tailored to your requirements. This is an exciting way to drive your new Ford vehicle that will not leave a dent in your pocket. Hassle-free and uncomplicated, that is what we are all about! You get to drive a new vehicle more often with no trade-in worries and flexible mileage offers.

Ford Options consists of monthly repayments that are significantly lower than general bank rates. It is calculated in three parts, namely:

1. Deposit ”“ YOU CHOOSE your deposit term (24,36 or 48 months) and select your expected annual mileage that you think you will cover (20k, 30k or 40k kilometres)
2. Balance ”“ The deposit is subtracted and the guaranteed future value (GFV) at the beginning. So now, your monthly instalments will consist of the balance, the interest on it, and the GFV.
3. Guaranteed Future Value ”“ At the end of the term, your vehicle will have a guaranteed future value. You will then have three options which are:

• To RENEW the vehicle and choose another vehicle
• To RETAIN and keep the vehicle by paying or refinancing the GFV
• To Simply RETURN the vehicle (the dealer will arrange vehicle appraisal)

Along with vehicle financing solutions, any vehicle financed with Ford Credit MUST BE COMPREHENSIVELY INSURED! This will keep your vehicle covered in case of any unfortunate events.

Make the SMART CHOICE and choose fuss-free vehicle finance and insurance options, specifically designed around your requirements. Visit us at 901 Umgeni Road or call us on 0313130800, our finance and insurance team will gladly assist you with all your queries or concerns.

www.umgeniford.co.za

• BLUE LEVEL: 3-99 vehicles or an order size of 3-7 vehicles
• SILVER LEVEL: 100 ”“ 249 vehicles or an order size of 8-15 vehicles
• PLATINUM LEVEL: 250+ vehicles or an order size of 16+ vehicles

Anesh joined CMH Kempster Ford Durban South as a Parts Manager in April 2021 and so far, he has settled in nicely and always going the extra mile for his customers to ensure them a great experience at our dealership. He is currently elevating the standards in the department ensuring that efficient stock is available and are of the highest quality as per Ford Approved.

Since Anesh has joined the management team, the parts department has grown from strength to strength. The team, consisting of Bala Naidoo and Musa Sikhakhane is confident and committed to excellent guest service here at CMH Kempster Ford Durban South. We take pride in stocking the highest quality genuine Ford Parts.

Pay us a visit at 274 Solomon Mahlangu Drive, Bluff 4052 and look at our wide range of vehicle parts on offer. If we do not have what you are looking for, we will gladly try and source one for you.

www.bluffford.co.za
031-4514700

• BLUE LEVEL: 3-99 vehicles or an order size of 3-7 vehicles
• SILVER LEVEL: 100 ”“ 249 vehicles or an order size of 8-15 vehicles
• PLATINUM LEVEL: 250+ vehicles or an order size of 16+ vehicles

CMH Kempster Ford Randburg is proud to offer a complimentary and comprehensive pre-holiday vehicle check-up to all its customers, to ensure this holiday period carries the confidence and trust that’s always been integral to Ford’s reputation.

Besides the roads being inundated with holidaymakers, the vehicles along these routes are often overloaded with luggage and equipment, which can place added strain on various engine, suspension and brake components. If these are not in optimal working condition, the consequences can range from temporary downtime and frustration to potentially life-threatening emergencies.

Regardless of whether you own a new Ford or an earlier model, the pre-holiday vehicle check-up has been adding value to South Africans for the last three years. Although this vehicle check-up has matured into a cornerstone of the Ford ownership experience, the unprecedented COVID-19 pandemic means that there is now possibly an even stronger reason to pay attention to your car’s overall condition.

Travel restrictions during the initial phases of COVID-19 resulted in many vehicles being parked for extended periods of time. While that might seem beneficial to wear and tear items, a car that hasn’t been driven in a long time is likely to show signs of battery fatigue and tyre flat spots. It is also important to remember that service intervals are recommended every 15 000km or annually, whichever occurs first. Accordingly, although your vehicle’s mileage might be unusually low this year, it may still in fact be time for a scheduled service.

The entire process has been designed to be convenient and to take less than thirty minutes to complete ”“ enough time for customers to enjoy a complimentary cup of coffee at the dealership and catch up on mails. At the end of the vehicle check-up, the customer will receive a detailed, obligation-free assessment, highlighting any area that needs attention. The includes assessing the following items:

1. Fluids (Oil and Coolant) An under-the-bonnet check is first on the list. Fluid levels are one of the main concerns motorists need to be aware of. If your coolant and oil levels are low, your vehicle might have a leak somewhere.
2. Lights You need to ensure that all your car’s lights are working correctly at all times ”“ both so you can see and can be seen. This is a simple but important test.
3. Wipers December is the rainy season in many parts of South Africa, so it’s important to make sure that your wipers are in perfect condition.
4. Wheels and Tyres Tyres are perhaps the most important part of your vehicle, and with tyres not getting the normal mileage and rotation because of COVID-19, one needs to be extra vigilant.
5. Brake Pads Another critical component to consider is brake pad wear. Once the pad wears down below its minimum thickness, Ford will advise that the pads need to be replaced so that the car’s best braking performance can be achieved. The handbrake should also be checked to see if it is working and adjusted correctly.
6. Leaks The under-the-hood checks of the fluid levels will include a thorough examination for visible oil spots or coolant leaks that might be dripping onto the ground. Coolant can be identified by its shiny texture that looks similar to oil.
7. Drive Belts While underneath the vehicle, a Ford technician will check the drive belt for any cracks. If the drive belt is damaged, worn, or breaks, it can cause a complete engine shutdown and damage.
8. Spare Wheel A simple yet essential check that you can do yourself before tackling any long journey is checking to see if your spare tyre, the jack and spanner are all present in your vehicle and if they are in working order.
9. Steering Some tests can only be done under driving conditions. Qualified technicians can pick up certain concerns that the everyday driver may miss, including engine sounds, vibrations and suspension issues.
10. Brakes Another critical component to consider is brake pad wear. Once the pad wears down below its minimum thickness, Ford will advise that the pads need to be replaced so that the car’s best braking performance can be achieved. The handbrake should also be checked to see if it is working and adjusted correctly.

At CMH Kempster Ford Randburg you and your family are our number one priority. As such, we have been proudly offering these complimentary Pre-Holiday Checks to ensure your safety on the road for the last three years and will strive to continue to bring our customers value-added services for the foreseeable future.

Call: 0877248840 www.randford.co.za