The team at CMH Ford Gezina took on a new journey a few months ago to become a certified “Ford Guest Experience” dealership that focuses on improving the experience for our customers when visiting our dealership. The Ford Guest Experience is our commitment to deliver a sales and service experience that is distinctly Ford, which all our customers will love and trust.
It consists of the following aspects:
- Extensive use of innovative technology throughout the purchase and Ford ownership experience.
- Our staff serving guests with a human touch, personalizing their experience.
- Dealership operations using powerful tools and systems, giving more attention to detail and focusing on being a trustworthy companion to our customers at every step of their journey.
As part of the Ford Guest Experience, we treat each customer as a special guest. We understand that they are unique and have different needs. The idea is that our customers will love coming to our dealership because they will be treated as special guests in our home and feel a personal connection with our dealership.
We understand that buying a vehicle is one of the most important decisions for most people. The whole family is usually involved in the decision and people are emotionally invested in the purchase of their vehicle. Being of such great importance, buying and owning a Ford should always be smooth and enjoyable, full of pleasant surprises, wonderful memories, and friendly people.
With a lineage that dates to 1926, we are always looking for ways to improve customer service and to adapt to the ever-changing modern world. The FGE journey has been challenging, but with great teamwork and dedication from our ambitious staff members, we are extremely proud to announce that we are now a Ford Guest Experience certified dealership!
Come pop in for a coffee and visit us in the heart of Gezina, located at 610 Steve Biko Road.